Follow these simple steps when you select the home security companies that will install and run your home security systems. Remember – the company that serves you is your first response to any problem within the perimeters set by your system, so choosing a company you can work with is essential:
1: Given the importance of home security, it is vital that your home security company operates every minute of every day all the way through the year. That might sound pretty obvious but some don’t. Make sure you know that your home security companies are there for you at all times, or move on.
2: The people your home security systems company employs are vital to the safety of your house. So how are they employed? What kind of vetting procedures occur before a person is allowed to monitor your home through the security system?
3: Ask your company for a tour of its operation. This is not a finicky request by any means. The home security companies have total access to your private life – they are monitoring your home, as much as you let them – and that means they have a duty of care to you. If they won’t show you where they do things, and how, then they are not worth your money. Home security is incredibly sensitive – make sure you get the respect that sensitivity deserves.
4: Ask professionals if there are any companies they would recommend that you use. Whoever insures your home is an ideal referee for home security companies.
5: Know the anatomy of your quote. You want a quote that itemises absolutely everything you will have to pay for – and ideally you want to choose a company that does not sell you most of the stuff that you want as though it was an extra service. Take the time to read your quotes thoroughly and to question every single thing that you do not understand. Ask the person drawing up your quote to confirm that there will be no other charge levied at you for anything at all – in other words, that the home security systems quote figure you have at the bottom of the piece of paper is exactly what you will be paying and no more. Also make sure that the person creating your quote signs it in the appropriate place.
6: Familiarise yourself with the routines that your home security companies profess to follow. What will actually happen if something goes wrong in your home? How long can you expect to wait for assistance? Is there a clause allowing you to claim compensation if your assistance is not delivered? What kind of protection do you have from potential flaws in the system your home security company is offering?
No-one is perfect – though home security companies try to be as near to it as possible. The best ones are the ones that will happily discuss the possibility that they may not always be perfect with you. Any blanket claim that a system will never fail is a warning sign – do not ignore it.